Thank you for trusting us with the care of your beloved pets. At Pawsome Companions, we believe pets are family and deserve the very best care, attention, and respect. We know how much love and joy they bring into your life, and it’s our mission to ensure they feel just as loved and secure while in our care. Our promise goes beyond the basics of feeding, walking, or sitting—we are here to protect their health, ensure their safety, and bring comfort and happiness into their day. Whether it’s through a playful walk, a gentle cuddle, or simply being a steady presence while you’re away, our team treats every pet as if they were our own. Just as importantly, we want you to feel complete peace of mind, knowing that your companions are in capable and caring hands. The policies outlined below are simply an extension of that promise. They’re not meant to feel formal or distant, but instead to give you clarity and confidence in how we care for your pets. They reflect our values of professionalism, integrity, and compassion, while helping ensure every family we serve experiences fairness, consistency, and open communication. Most of all, these guidelines are here to reassure you that your pets’ well-being and your trust will always come first.
We also recognize that inviting someone into your home and entrusting them with your companions is a deeply personal decision. It’s a responsibility we hold with the utmost respect. Our policies are designed to honor that trust, foster transparency, and make sure you always know what to expect when working with us. Above all, we want every experience with Pawsome Companions to feel seamless, supportive, and worry-free. We are committed to being a reliable resource, a loving caregiver, and a trustworthy partner in your pet’s life. By following our policies, we ensure consistent, dependable service while keeping your pets safe, happy, and cared for just the way they deserve. We’re grateful to be welcomed into your family’s circle of care and honored to be part of your pet’s journey.
At PAWsome Companions, our goal is to provide safe, reliable, compassionate, and professional pet care for every client and pet we serve. These policies help us maintain clear expectations, protect your pets, support our team, and ensure a smooth service experience.
By booking services with PAWsome Companions, clients agree to the policies outlined below.
Services We Provide
PAWsome Companions provides professional pet care services in the client’s home and approved off-property locations. Services may include:
- Pet sitting visits
- Dog walking
- Adventure walks and hikes
- Overnight care in the client’s home
- Hourly pet sitting
- Puppy care
- Medication administration
- Pet transportation when approved or necessary
- Basic pet-related home care tasks
PAWsome Companions does not provide boarding, kennel care, or daycare services inside our private home or facility.
Client Profiles, Forms & Required Information
All clients are required to complete and maintain an accurate client profile before services begin. This includes current information for:
- Pet care instructions
- Feeding routines
- Medication instructions
- Behavioral concerns
- Veterinary information
- Emergency contacts
- Home access details
- Alarm instructions
- Travel dates and return information
- All pets living in the home
Clients are responsible for keeping all information accurate and updated. PAWsome Companions is not responsible for issues resulting from incomplete, outdated, or incorrect information.
Required forms may include a Pet Care Service Agreement, Veterinary Release Authorization, Emergency Contact Form, and any other forms needed for services.
No Pet Left Behind Policy
Clients must disclose all animals living in the home, even if they do not require care. This includes dogs, cats, birds, reptiles, fish, small animals, and any other pets.
This helps us account for every animal during emergencies, evacuations, escapes, or household incidents.
Office Hours & Service Hours
PAWsome Companions provides pet care services 365 days per year, based on availability.
Office Hours:
7:00 AM – 7:00 PM, 7 days per week
Pet Care Service Hours:
Services may be scheduled between 5:00 AM – 11:00 PM depending on the service and availability.
Clients with active reservations receive priority communication. Response times may be delayed during evenings, holidays, emergencies, severe weather, or high-demand periods.
Scheduling & Reservations
All service requests, changes, additions, and cancellations must be submitted through approved PAWsome Companions communication channels, including:
- Walkies portal
- Phone
- Text message
- Approved booking platform
Reservations are not confirmed until PAWsome Companions sends written approval, confirmation, and/or an invoice. Services are scheduled on a first-come, first-served basis. Availability is not guaranteed for last-minute requests, holidays, or peak travel periods.
Arrival Windows
Because pet care schedules may be affected by traffic, weather, emergencies, pet needs, and travel time, exact arrival times cannot be guaranteed unless specifically approved for medical or specialty care.
Our standard arrival windows may include:
- Early Morning: 5 AM – 8 AM
- Morning: 8 AM – 11 AM
- Midday A: 11 AM – 2 PM
- Midday B: 2 PM – 5 PM
- Dinner: 5 PM – 7 PM
- Evening: 7 PM – 9 PM
- Bedtime: 9 PM – 11 PM
Clients receive visit updates through the Walkies Journal app or another approved communication method.
Same-Day & Short-Notice Requests
Same-day and short-notice requests are accepted based on availability. These requests may require broader arrival windows and are not guaranteed.
PAWsome Companions reserves the right to decline last-minute requests due to staffing, scheduling, travel time, safety concerns, or incomplete client information.
New Client Consultations
All new clients are required to complete a consultation before booking services.
Initial Consultation:
- 45–60 minutes in length
- $25 consultation fee
- Fee will be credited toward the first service booking
During the consultation, we review your pet’s routine, behavior, medical needs, home access, services, policies, and any questions you may have. Completion of a consultation does not guarantee service approval or future availability.
Additional Meet & Greets
Additional or refresher meet-and-greets may be required or requested for:
- New pets
- Behavioral changes
- Medical updates
- New sitter introductions
- Service gaps of 3 months or longer
- Client request
Additional meet-and-greets are $15 for a 30-minute session and are non-refundable and cannot apply as credit to services unless otherwise approved.
Home Access, Keys & Entry
Clients must provide reliable home access before services begin. This may include:
- Physical keys (2 copies)
- Lockbox code
- Gate code
- Door code
- Garage code
- Community access instructions
- Alarm instructions
We strongly recommend a lockbox with a backup key. Garage-only access is not considered reliable without backup access. PAWsome Companions will not leave keys under mats, hidden outdoors, or locked inside the home. If we cannot access the home due to incorrect information, lockouts, missing keys, dead batteries, or malfunctioning systems, the visit remains billable.
Key pickup, key return, lockouts, or access-related trips will incur a $15–$25 fee depending on time and travel mileage.
Parking Policy
Clients are encouraged to provide safe and accessible parking whenever possible. If our staff spends more than 5 minutes searching for parking, a $10 parking delay surcharge will be added to your invoice. Additionally, any parking fees, garage fees, valet charges, meter costs, or permit-related expenses will also be included in the total invoice amount.
Security & Alarm Systems
Clients with alarms or security systems must notify their alarm company that PAWsome Companions has authorized access during scheduled services.
Clients must provide accurate:
- Alarm codes
- Passwords or verbal passcodes
- Written operating instructions
- Smart lock or app instructions
We recommend creating a temporary guest code.
PAWsome Companions is not responsible for false alarms, alarm malfunctions, law enforcement fees, incorrect instructions, smart-home failures, internet outages, or failure to notify the alarm company.
Privacy, Surveillance & Staff Comfort Policy
At PAWsome Companions, we value professionalism, trust, safety, and mutual respect between our clients and pet care team. We understand that many clients utilize indoor cameras, smart home devices, and security systems to help monitor their homes and pets while away. While we fully respect a client’s right to secure their property, we also recognize the importance of maintaining reasonable privacy and comfort for our staff while they perform their duties.
Continuous monitoring of caregivers inside the home can create unnecessary stress, discomfort, and pressure that may interfere with a caregiver’s ability to focus fully on providing calm, attentive, and compassionate care for pets. Our goal is to create an environment where both clients and caregivers feel safe, respected, and comfortable.
Camera & Recording Expectations
Clients are required to disclose all indoor and outdoor surveillance cameras, audio recording devices, smart home monitoring systems, or similar devices before services begin.
Outdoor cameras, doorbell cameras, and common-area indoor cameras are generally acceptable when disclosed appropriately. However:
- Hidden cameras are strictly prohibited.
- Recording in bathrooms, designated sleeping areas, or other private spaces used by caregivers is prohibited.
- Undisclosed audio recording may violate California privacy laws and is not permitted.
Overnight & Extended Care Services
For overnight stays or extended in-home care services, clients must provide caregivers with reasonable privacy in designated sleeping and personal-use areas. Indoor cameras located in these areas must be turned off during overnight hours.
Staff Comfort & Professional Working Environment
PAWsome Companions believes caregivers perform best in an environment built on trust rather than constant surveillance. While reasonable monitoring for home and pet safety is understandable, caregivers may feel uncomfortable being continuously observed throughout the duration of services.
We encourage clients to focus on:
- The quality of care provided
- Visit updates and communication
- Walkies Journal updates and photos
- Reliability and professionalism
- Pet safety and well-being
rather than continuous live monitoring of staff activity.
Right to Modify or Terminate Services
PAWsome Companions reserves the right to decline, modify, suspend, or terminate services if undisclosed surveillance devices, excessive monitoring, inappropriate recordings, or privacy concerns create an unsafe, hostile, or unreasonable working environment for our staff.
Our goal is always to maintain a respectful balance between client security, pet safety, and caregiver well-being.
Communication Policy
All service-related communication should be made through approved PAWsome Companions business channels. Clients may communicate with assigned caregivers about active services, pet updates, emergencies, or care-related matters. However, all scheduling, cancellations, service changes, additions, and payment arrangements must go through PAWsome Companions directly. Concerns must be reported within 24 hours of service completion so they can be reviewed promptly.
Respectful Communication
PAWsome Companions maintains a zero-tolerance policy for abusive, threatening, manipulative, discriminatory, harassing, or disrespectful behavior toward our team. We reserve the right to decline, suspend, or terminate services if a client, household member, or third party engages in inappropriate conduct.
Non-Solicitation Policy
Clients may not independently hire, solicit, contract with, or attempt to employ any current or former PAWsome Companions team member outside of the company for pet care services. All scheduling, payments, cancellations, and service requests must remain through PAWsome Companions. Violation of this policy may result in immediate termination of services and/or additional fees.
Minimum Visit Requirements
To protect pet health and safety, PAWsome Companions requires minimum visit frequencies.
Puppies under 1 year:
Minimum of 4 visits daily unless otherwise approved.
Adult dogs:
Minimum of 2 visits daily. We recommend 3 visits daily for most dogs.
Senior dogs, crated dogs, or pets with medical needs:
Additional visits may be required.
Cats and small animals:
Minimum of 1 visit daily if left alone for 24 hours or more.
We reserve the right to refuse schedules we believe are unsafe or inadequate.
Pet Health, Age & Vaccination Requirements
Pets must be healthy enough to safely receive care.
Dogs and cats must generally be at least 16 weeks old before services begin. Puppies and kittens may require additional visits and specialized scheduling.
Pets must be:
- Free from contagious illness
- Free from untreated fleas, ticks, or parasites
- Current on age-appropriate vaccinations
- Current on recommended preventative care
Recommended vaccinations include:
Dogs: Rabies, DHPP, Bordetella, and Canine Influenza when applicable.
Cats: Rabies and FVRCP.
Dogs participating in walks, hikes, outings, or outdoor activities may be required to remain on veterinarian-approved flea, tick, and parasite prevention.
Illness, Parasites & Contagious Conditions
Clients must notify PAWsome Companions immediately if a pet shows signs of illness, parasites, fleas, ticks, coughing, vomiting, diarrhea, lethargy, skin infection, or any contagious condition. We reserve the right to refuse, cancel, or modify services involving illness, parasites, or unsafe health conditions. Applicable cancellation fees may still apply.
Medication Administration
PAWsome Companions may administer medications such as pills, liquids, topical medications, and injections when properly instructed.
Clients must provide:
- Clear written instructions
- Properly labeled medications
- Dosage schedules
- Storage instructions
- Demonstration when needed
We make every reasonable effort to administer medications properly, but we cannot guarantee successful administration in all cases.
PAWsome Companions is not liable for complications, missed doses, side effects, adverse reactions, incorrect instructions, undisclosed conditions, or a pet’s refusal to cooperate.
Additional time needed for medication administration may result in extended visit fees.
Insulin & Diabetic Pet Care
PAWsome Companions may care for stable diabetic pets requiring insulin injections.
Our caregivers are not licensed veterinarians or veterinary technicians. We will administer insulin according to the Client’s written instructions but cannot guarantee the outcome or medical response.
Clients must provide accurate instructions for:
- Insulin dosage
- Medication schedule
- Feeding requirements
- Medical concerns
- Emergency warning signs
We do not perform blood glucose testing or veterinary medical procedures. The Client accepts the risks associated with insulin and diabetic care, including adverse reactions, hypoglycemia, medical emergencies, illness progression, or death. We reserve the right to decline or discontinue care for pets who are unstable, acutely ill, aggressive during medication administration, or whose medical needs exceed the scope of non-veterinary pet care. If veterinary assistance is needed, a $50 transport fee plus all veterinary expenses will apply.
Emergency Contacts & Pet Guardianship
Clients must provide at least two emergency contacts, preferably local, who are authorized to assist if the Client cannot be reached. Emergency contacts should be able to:
- Access the home
- Assist with pet care
- Make urgent decisions if authorized
- Transport pets if needed
- Assume temporary care when necessary
Clients are encouraged to complete an Emergency Pet Guardianship Form for unexpected travel delays, hospitalization, disasters, or other emergencies. This form can be found at the bottom of the page.
Emergency Veterinary Care
If a medical emergency occurs, PAWsome Companions will make reasonable efforts to contact the Client first. If the Client cannot be reached and immediate care is necessary, the Client authorizes PAWsome Companions to seek veterinary treatment at the pet’s regular veterinarian or nearest appropriate emergency veterinary facility.
The Client accepts full financial responsibility for veterinary exams, treatment, transportation, medications, hospitalization, follow-up care, and aftercare expenses. PAWsome Companions does not guarantee the availability, outcome, or success of veterinary treatment.
End-of-Life & Aftercare
If a pet becomes seriously ill, injured, or passes away while under our care, PAWsome Companions will handle the situation with compassion, dignity, and professionalism.
We will make reasonable efforts to contact the Client and emergency contacts for instructions. If the Client cannot be reached, we may make temporary aftercare decisions necessary to protect the pet’s remains, household environment, or health and safety of others. Clients are encouraged to provide end-of-life and aftercare preferences in advance.
Aggressive Behavior & Bite Disclosure
Clients must disclose any known history of aggression, biting, reactivity, fear-based behavior, territorial behavior, escape attempts, resource guarding, or dangerous behavior toward people or animals. PAWsome Companions may refuse, suspend, modify, or terminate services if a pet displays unsafe behavior.
The Client accepts full responsibility for injuries, damages, legal claims, veterinary expenses, or other costs caused directly or indirectly by their pet, except in cases of proven gross negligence or intentional misconduct by PAWsome Companions.
Equipment, Collars, Harnesses & Leashes
PAWsome Companions follows humane, force-free, Fear Free®-aligned handling practices. Clients must provide safe, properly fitted, and well-maintained equipment.
Approved equipment includes:
- Fixed-length leash, preferably 4–6 feet
- Properly fitted harness
- Flat buckle collar with ID tags
- Properly fitted head halter when appropriate
The following equipment is not permitted:
- Prong or pinch collars
- Shock collars or e-collars
- Vibration or ultrasonic correction devices
- Choke chains
- Tightening slip chains
- Anti-bark collars
- Spray collars
- Retractable leashes
- Slip leads used for correction
- Improvised or unsafe equipment
- Aversive or punishment-based tools
If safe equipment is not provided, services may be modified or declined until appropriate equipment is available.
Pet Identification
All dogs participating in walks, hikes, outings, or outdoor activities must wear secure identification tags attached to a properly fitted collar or harness. We may decline outdoor services if proper identification or secure walking equipment is not provided.
Transportation & Off-Property Activities
Clients authorize transportation of pets when necessary or approved for walks, hikes, outdoor activities, veterinary care, emergency care, or approved transportation services.
Off-property activities involve inherent risks, including injury, illness, escape, wildlife encounters, vehicle accidents, environmental hazards, and interactions with people or animals.
PAWsome Companions is not liable for incidents beyond our reasonable control.
Adventure Walks, Hikes & Outdoor Risks
Dog walks, hikes, and outdoor activities involve risks that cannot be completely eliminated, including:
- Rattlesnakes
- Coyotes
- Wildlife
- Foxtails
- Ticks and insects
- Extreme temperatures
- Uneven terrain
- Poor air quality
- Vehicle traffic
- Encounters with people or animals
- Accidental injury, illness, escape, or death
PAWsome Companions takes reasonable precautions to prioritize pet safety. However, the Client understands and accepts these risks.
Outdoor services may be modified, shortened, rerouted, or canceled due to weather, wildfire risk, unsafe terrain, heat, poor air quality, or safety concerns.
Outdoor Pets, Doggy Doors & Fencing
No outdoor area, fence, enclosure, or doggy door is completely secure. PAWsome Companions is not responsible for injury, illness, escape, disappearance, or death involving outdoor pets, free-roaming animals, doggy doors, invisible fences, unsecured gates, damaged fencing, or outdoor enclosures. We may refuse yard access or outdoor activity if conditions appear unsafe.
Weather, Heat, Air Quality & Natural Events
Pet safety always comes first. Services may be shortened, modified, rescheduled, or converted to indoor enrichment during:
- Extreme heat
- Cold temperatures
- Heavy rain
- Thunderstorms
- High winds
- Poor air quality
- Wildfire smoke
- Flooding
- Unsafe walking conditions
- Natural disasters
- Road closures
PAWsome Companions reserves sole discretion regarding weather-related safety decisions.
Emergency Preparedness & Force Majeure
PAWsome Companions is not liable for delays, reduced services, missed visits, or inability to perform services caused by circumstances beyond our reasonable control, including wildfires, evacuations, earthquakes, flooding, severe weather, power outages, road closures, public emergencies, cellular outages, government restrictions, or other emergencies.
We will make reasonable efforts to continue care when safe and feasible. Staff safety remains a priority. Clients are responsible for maintaining updated emergency contacts, guardianship plans, and evacuation instructions.
Holiday & Peak Demand Policy
PAWsome Companions observes select federal holidays and company-designated peak periods. During holidays and peak periods, services may be limited, modified, or unavailable due to increased demand, staffing limitations, travel conditions, weather, fireworks, pet safety concerns, or public safety risks.
Holiday and peak-demand rates may apply. Holiday reservations are not guaranteed and must be approved in advance. Early booking is strongly recommended. Please review our Holiday & Peak Days page for applicable dates and additional details.
Payments, Deposits & Late Fees
A 50% booking deposit is required at the time of scheduling to secure reservations unless otherwise approved. The remaining balance is due no later than 72 hours before services begin. Failure to pay by the deadline may result in delayed, rescheduled, suspended, or canceled services.
A $15 late payment fee may be added to overdue invoices. Returned payments, failed transactions, or disputed payments may result in additional fees and suspension of future services.
Accepted Payment Methods
PAWsome Companions currently accepts:
- Zelle
- Credit/debit cards through Square
- Cash
- Apple Pay
- Venmo
- Cash App
- Approved personal checks
Card-based payments processed through Square may incur applicable processing fees. Zelle is our preferred payment method and does not incur processing fees.
Cancellations, Deposits, Credits & Refunds
Scheduled services are reserved specifically for you and your pets. Once confirmed, we may decline other requests for that time period. Booking deposits are non-refundable as cash but may qualify for a future service credit when proper cancellation notice is provided. To qualify for a service credit, cancellations must be made within the following notice periods:
- Non-Holiday Services: Minimum of 5 days’ notice
- Holiday Services: Minimum of 8 days’ notice
- Overnight or Extended Stay Services: Minimum of 14 days’ notice
Cancellations made after the required notice period may result in a charge equal to 50% of the remaining invoice balance after any deposit has been applied.
Cancellations made within 48 hours of the scheduled service, or after a sitter or walker is already en route, are charged at 100% of the scheduled service total.
Emergency situations will be reviewed with compassion, but policies must remain consistent and fair to all clients.
Returning Home / “I’m Home” Policy
Clients must notify PAWsome Companions immediately upon returning home. If confirmation is not received, scheduled visits may continue to ensure pets are not left unattended. Additional visits will be billed accordingly.
If no communication is received within 12 hours of the final scheduled visit, we may perform a welfare check visit, which includes the standard visit fee plus a $10 travel surcharge. If staff arrives for a scheduled visit after the Client has already returned home, the visit remains billable.
Travel Delays & Extended Care
Clients must notify PAWsome Companions immediately if return plans change due to flight delays, travel changes, emergencies, hospitalization, or other circumstances.
We will make reasonable efforts to extend care, but availability cannot be guaranteed. Extended services may be subject to additional fees, peak pricing, or emergency scheduling rates.
Overnight Care in the Client’s Home
Overnight services are provided in the Client’s home only. Clients must provide a safe, clean, private, and appropriate sleeping area for the sitter, along with bathroom access and necessary household instructions.
We may decline or discontinue overnight services if the home environment is unsafe, unsanitary, lacks privacy, or does not meet reasonable overnight care conditions.
24-Hour “Come & Go” Care
Our 24-hour “Come & Go” service provides extended in-home care while allowing sitters to leave periodically for essential personal needs and previously scheduled client responsibilities.
Sitters may leave the home periodically for approximately 2–6 hours within a 24-hour period, depending on scheduling needs and the service booked. All feeding, medication, potty breaks, exercise, and safety needs will be addressed before temporary departures. Clients should discuss special care requirements or maximum alone-time limitations in advance.
Extended Visit Fees
Additional time beyond the scheduled visit length may incur extended visit fees. Extended care fees may apply for excessive messes, veterinary visits, escaped pet recovery, complex medication administration, emergency repair wait times, severe illness or injury care, behavioral challenges, or access delays.
Extended visit charges are billed at $15 per additional 30 minutes or portion thereof.
Inability to Complete Services
Clients remain financially responsible for scheduled services if visits cannot be completed due to:
- Inaccessible homes
- Incorrect entry information
- Aggressive or unsafe pet behavior
- Missing pets
- Unsafe property conditions
- Last-minute cancellations upon arrival
- Failure to provide supplies or equipment
Supplies & Cleaning
Clients must provide sufficient supplies, including pet food, medications, waste bags, cat litter, cleaning supplies, paper towels, towels, crates, carriers, and other necessary pet care items.
We make reasonable efforts to clean pet accidents and maintain the home, but we cannot guarantee complete stain or odor removal.
Plant Care
Basic indoor and outdoor plant watering may be provided according to client instructions.
PAWsome Companions is not responsible for plant health issues caused by pre-existing conditions, seasonal changes, unclear instructions, drainage issues, pests, weather, lawn issues, or irrigation problems.
Home & Property Conditions
Clients are responsible for maintaining safe property conditions, including secure fencing, clear walkways, safe flooring, working locks, functional utilities, safe lighting, climate control, and clean pet areas.
We may refuse or modify services in unsafe, unsanitary, or hazardous environments.
Unsafe Conditions & Right to Refuse Service
PAWsome Companions may refuse, suspend, modify, or terminate services if conditions are unsafe, unhealthy, illegal, or inappropriate.
Unsafe conditions may include aggressive animals, unsafe equipment, illegal activity, threatening behavior, unsafe individuals, hoarding, biohazards, severe sanitation concerns, unsecured weapons, lack of utilities, structural hazards, or unsafe access. Applicable fees may still apply if services are canceled or modified due to unsafe conditions.
As permitted or required by law, PAWsome Companions may report suspected animal abuse, neglect, abandonment, or unsafe living conditions.
Shared Care, Other Visitors & Third-Party Access
PAWsome Companions strongly discourages shared care arrangements with neighbors, friends, family members, house sitters, or other caregivers during active service periods.
Clients must notify us in advance if anyone else will access the home during services, including family, friends, housekeepers, gardeners, pool service providers, contractors, maintenance workers, or neighbors.
PAWsome Companions is not responsible for damages, theft, injuries, missing items, pet escapes, miscommunications, or incidents involving third-party access.
Backup Sitters & Staffing
Clients authorize PAWsome Companions to assign qualified employees, contractors, backup sitters, walkers, or team members to perform services.
Caregivers may be reassigned due to illness, emergencies, scheduling conflicts, safety concerns, staffing needs, or operational requirements.
Photos, Marketing & Social Media
Clients grant PAWsome Companions permission to photograph or video pets during services for client updates, Walkies Journal updates, training, marketing, website use, or social media.
No personal identifying information, addresses, or sensitive details will be shared publicly without permission. Clients may opt out of marketing or social media use by submitting a written request.
Privacy Policy
PAWsome Companions respects client privacy and safeguards personal information.
We do not sell, lease, or distribute client information except as required by law, as needed to provide services, during veterinary emergencies, or with authorized staff and contractors providing services.
Reasonable security measures are used to protect client data and records.
Insurance & Limitation of Coverage
PAWsome Companions maintains business insurance and takes reasonable precautions to provide professional and safe pet care.
However, no insurance policy guarantees coverage for every possible event, circumstance, injury, loss, illness, accident, or claim.
Pet care services carry inherent risks. PAWsome Companions is not liable for circumstances beyond our reasonable control except in cases of proven gross negligence or intentional misconduct.
Indemnification & Hold Harmless
Client agrees to indemnify, defend, and hold harmless PAWsome Companions, its owners, employees, contractors, representatives, and affiliates from claims, liabilities, damages, losses, injuries, demands, actions, costs, or expenses arising from:
- The behavior or actions of the Client’s pet
- Unsafe property conditions
- Inaccurate or incomplete information
- Failure to disclose behavioral or medical issues
- Injuries caused by the Client’s pet
- Third-party access during service periods
- Failure of Client-provided equipment
This does not apply in cases of proven gross negligence or intentional misconduct by PAWsome Companions.
Dispute Resolution & Good Faith Communication
PAWsome Companions values respectful communication. Clients agree to contact us directly regarding concerns or disputes so we may attempt to resolve issues professionally and in good faith.
Nothing in this policy restricts a Client’s legal rights. However, clients agree not to knowingly publish false, misleading, defamatory, or intentionally harmful statements regarding PAWsome Companions, our staff, or our services.
Service Refusal & Termination
PAWsome Companions may refuse, suspend, modify, or terminate services at any time for reasons including unsafe conditions, aggressive pet behavior, nonpayment, repeated policy violations, harassment, incomplete information, failure to provide required forms, unsafe access, or care needs beyond our scope. Either party may terminate services with written notice. Outstanding balances remain due upon termination.
Client Acknowledgement
By booking services, submitting payment, signing electronically, approving services through a portal, or using services provided by PAWsome Companions, the Client confirms they have read, understood, and agreed to these policies.
The Client acknowledges that all information provided is accurate and complete, that pet care services involve inherent risks, and that they accept financial responsibility for all invoices, deposits, cancellation fees, late fees, veterinary costs, transportation charges, damages caused by their pets, and all other agreed-upon charges.
Electronic signatures, online approvals, digital acknowledgements, client portal agreements, and electronic communications are considered legally binding to the fullest extent permitted under California law.
Emergency Preparedness Form
PAWsome Companions observes select federal holidays and company-designated peak periods throughout the year. During these times, services may be limited, modified, or unavailable due to increased demand, staffing limitations, travel conditions, or safety concerns. Holiday and peak-demand rates may apply.
Certain holidays—particularly those involving fireworks, large gatherings, or heavy travel—can create elevated stress and safety risks for pets. To prioritize pet welfare, services during these periods may be adjusted at our discretion and may include:
- Limited scheduling availability
- Drop-in visits in place of walks
- Modified visit times
- Restrictions on outdoor activities
Holiday reservations are not guaranteed and must be approved in advance. We strongly encourage early booking, as availability fills quickly. PAWsome Companions reserves the right to modify, limit, or decline services if weather conditions, staffing limitations, pet behavior, travel restrictions, or safety concerns present an increased risk to pets, staff, property, or the public.
Please review our Holiday & Peak Days page for additional details and applicable holiday dates.
Home Security & Alarm Systems
For the safety and security of your home and pets, clients with a home security or alarm system must notify their alarm company that PAWsome Companions will have authorized access to the property during scheduled services. Clients are required to provide all necessary instructions for alarm operation, including:
- Alarm activation and deactivation codes
- Any required passwords or verbal passcodes
- Written instructions for system operation, if applicable
If you prefer not to share your primary alarm credentials, we strongly recommend creating a temporary guest code specifically for PAWsome Companions during the service period. PAWsome Companions is not responsible for any fees, fines, false alarm charges, security company charges, or law enforcement response fees resulting from:
- Incorrect or outdated alarm information provided by the client
- Failure to notify the alarm company of our authorized access
- Alarm systems that are armed without prior arrangements or proper instructions being provided
Clients are responsible for ensuring that all alarm and security information provided is accurate and functioning properly prior to the start of services.
Non-Solicitation & Scheduling Policy
PAWsome Companions maintains a strict non-solicitation policy to protect the integrity of our business, staff, and client relationships.
While clients are welcome to communicate directly with assigned pet care providers regarding active services, pet updates, emergencies, or care-related matters during business hours or while services are being performed, all scheduling, cancellations, service changes, additions, and booking requests must be made directly through the PAWsome Companions office or approved booking platforms. Clients may contact us through:
- Phone
- Text message
- Walkies portal
To ensure proper scheduling, staffing, insurance coverage, and accurate recordkeeping, clients should not contact sitters directly for:
- Schedule changes
- Additional visits or services
- Booking requests
- Cancellations
- Payment arrangements
All pet care providers employed or contracted by PAWsome Companions are protected under our non-solicitation agreement. Clients agree not to independently hire, solicit, contract, or attempt to employ any current or former PAWsome Companions team member outside of the company for pet care services during the course of service and for a period of time thereafter as permitted by applicable law. **Violation of this policy may result in immediate termination of services and/or additional fees as outlined in our service agreement.
At PAWsome Companions, professionalism, integrity, and accountability form the unwavering foundation of everything we do. We take immense pride in being active members of nationally recognized and highly respected pet-care organizations, including National Association of Professional Pet Sitters (NAPPS), the Association of Pet Professionals (AoPP), the Pet Professional Guild (PPG), and several other distinguished groups. By strictly adhering to their established codes of ethics, rigorous standards of practice, and ongoing continuing education requirements, we consistently demonstrate our deep and unwavering commitment to humane, fear-free handling methods, safety-first protocols, and ethical business practices. These valued affiliations reflect and reinforce our dedication to consistently delivering dependable, fully insured, and expertly guided care for your cherished pets. We invite you to explore the detailed codes of ethics that we proudly follow below to gain further insight into the standards we uphold every day.
